Psychosocial Risk Factors at Work, Organizational Environment, and Workplace Violence in the Tertiary Economic Activity in Mexico City

Abstract

Objective: to know the exposure to psychosocial risk factors at work, and its relationship with factors of the organizational environment and workplace violence, in a sample of 1 105 workers of the tertiary economic activity in Mexico City. Methodology: quantitative, non-experimental, cross-sectional, descriptive, and correlational. Results: 95% of the sample is at some level of exposure and 51.6% at high and very high levels. A path model shows that six variables explain 44% of labor violence, where the main ones were: negative relationships at work (b = 0.28) and negative leadership (b = 0.21). Limitations: study circumscribed to the tertiary economic activity. Value: severe exposure to psychosocial risk factors at work was identified in Mexico City study’s sample workers, indicating likelihood of health damage. Conclusions: evidence is provided to the complex dynamics of interaction between the psychosocial risk factors at work that precede the presence of workplace violence.